Privacy Policy

Last Updated: July 16, 2026

AMOPARTS LIMITED, operating as “AmoParts,” respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, submit an inquiry, place an order, or contact us through email, WhatsApp, website forms, or other communication channels.

1. Information We Collect

We may collect the following information:

  • Name, company name, email address, telephone number, and WhatsApp number;

  • Billing address, shipping address, and delivery information;

  • Account, quotation, order, payment, invoice, return, and warranty information;

  • Product names, part numbers, quantities, machine models, engine models, serial numbers, and technical requirements;

  • Website usage information, including IP address, browser, device type, pages viewed, and cookies;

  • Messages and files sent through WhatsApp, email, website chat, or inquiry forms.

Files may include photos, videos, voice messages, equipment nameplates, technical drawings, PDF files, spreadsheets, purchase orders, and shipping documents.

Please do not send passwords, complete payment card details, government identification documents, or unnecessary sensitive personal information.

2. WhatsApp and CRM Processing

When you contact AmoParts through WhatsApp, email, website forms, or other channels, we may store your communication in our customer relationship management system, or CRM.

CRM information may include:

  • Your contact details;

  • Chat and email history;

  • Photos, videos, voice messages, and documents;

  • Product and equipment information;

  • Quotation and order status;

  • Shipping, payment, return, and warranty records;

  • Assigned sales representative;

  • Follow-up dates and internal service notes.

We use this information to respond to inquiries, prepare quotations, identify parts, confirm compatibility, process orders, arrange delivery, provide customer support, and maintain communication history.

Deleting a chat from your own device does not automatically delete information already received and stored in our business systems.

3. AI-Assisted Processing

We may use artificial intelligence and automated tools to assist our sales, technical support, and customer service teams.

AI tools may be used to:

  • Summarize or translate conversations;

  • Transcribe voice messages;

  • Extract part numbers, models, quantities, and addresses;

  • Classify inquiries and identify missing information;

  • Suggest possible product matches;

  • Prepare draft replies;

  • Recommend follow-up actions;

  • Detect spam, fraud, or duplicate inquiries;

  • Improve internal workflows and customer service.

AI tools may process messages, contact details, technical information, photos, documents, and CRM records where necessary.

AI-generated results may be incomplete or inaccurate. Important matters such as final quotations, compatibility confirmation, order approval, refunds, and warranty decisions should be reviewed by our staff.

We do not ordinarily make decisions that have legal or similarly significant effects based solely on automated processing.

4. How We Use Information

We may use personal information to:

  • Respond to inquiries and provide support;

  • Prepare quotations and process orders;

  • Confirm product or equipment compatibility;

  • Process payments, refunds, returns, and warranty requests;

  • Arrange packaging, customs clearance, shipping, and delivery;

  • Maintain customer and communication records;

  • Prevent fraud, spam, misuse, and security threats;

  • Improve our website, products, and services;

  • Send service-related messages;

  • Send marketing messages where permitted by law;

  • Comply with legal, tax, accounting, customs, and regulatory obligations;

  • Protect our legal rights.

5. Service Providers and Data Sharing

We may share relevant information with service providers where necessary to operate our business, including:

  • Meta, WhatsApp, and WhatsApp Business service providers;

  • CRM, cloud hosting, database, email, file-storage, and backup providers;

  • AI, translation, transcription, and document-processing providers;

  • Banks, PayPal, Stripe, WooPayments, and other payment processors;

  • Suppliers, manufacturers, warehouses, couriers, freight forwarders, and customs agents;

  • Website analytics, advertising, cybersecurity, and fraud-prevention providers;

  • Lawyers, accountants, insurers, regulators, courts, or government authorities where legally required.

We may use business or API-based AI services, including services provided by OpenAI or similar providers.

We do not sell the content of private customer conversations, technical photos, or multimedia files.

Third-party providers may process information under their own privacy policies and contractual terms.

6. International Transfers

AmoParts operates internationally. Personal information may be processed in Hong Kong, Mainland China, the United States, the European Union, or other countries where our staff and service providers operate.

Where required, we use reasonable contractual, technical, and organizational measures to protect internationally transferred information.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Operate the website and shopping cart;

  • Remember user preferences;

  • Keep accounts secure;

  • Measure website traffic and performance;

  • Understand how visitors use our website;

  • Measure advertising results;

  • Display relevant content or advertisements.

You can control cookies through your browser or our available cookie settings. Disabling some cookies may affect website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary.

Generally:

  • General inquiries, unsuccessful quotations, WhatsApp conversations, CRM records, and related files may be retained for up to 24 months after the last meaningful interaction;

  • Active customer information may be retained for the duration of the business relationship;

  • Order, payment, invoice, tax, customs, shipping, return, and warranty records may be retained for up to seven years;

  • Information related to disputes, chargebacks, fraud investigations, or legal claims may be retained until the matter is resolved;

  • Marketing consent and opt-out records may be retained as necessary to respect your communication preferences.

Information may remain temporarily in secure backup systems until it is overwritten through normal backup procedures.

When information is no longer needed, we may delete, anonymize, restrict, or securely dispose of it.

9. Marketing Communications

Where permitted by law, we may send product information, follow-up messages, offers, or other marketing communications.

You may unsubscribe from email marketing using the unsubscribe link in the message.

You may stop promotional WhatsApp messages by replying:

STOP, UNSUBSCRIBE, or NO MARKETING.

Opting out of marketing will not stop necessary messages about an active inquiry, quotation, order, payment, shipment, return, or warranty request.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Object to or restrict certain processing;

  • Withdraw consent;

  • Opt out of marketing;

  • Request human review of certain automated processing.

Some information may not be deleted where retention is required for orders, accounting, tax, customs, fraud prevention, warranty obligations, or legal claims.

11. Access and Deletion Requests

To request access, correction, or deletion, contact us through:

Email: [email protected]
WhatsApp: +852 5320 2672

Please provide your name, telephone number or email address, and enough information for us to locate your records.

We may need to verify your identity before processing the request.

Deleting WhatsApp information from your own device does not delete the copy stored by AmoParts. You must contact us directly to request deletion from our systems.

12. Data Security

We use reasonable security measures to protect personal information, including access controls, password protection, secure hosting, backups, system monitoring, and employee confidentiality requirements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

14. Third-Party Services

Our website may contain links to services such as WhatsApp, Meta, Google, PayPal, payment processors, or shipping providers.

These third parties process information under their own privacy policies. AmoParts is not responsible for the privacy practices of third-party websites or services.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, technology, service providers, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions or requests, contact:

AMOPARTS LIMITED

Email: [email protected]
WhatsApp: +852 5320 2672
Address: YEE LIM INDUSTRIAL CENTRE, 2–28 KWAI LOK STREET, KWAI CHUNG, HONG KONG